Return Policy

Our 90-day Money-back Guarantee

Lexico offers a 90 day money-back guarantee on all repeater kits (subject to terms and conditions) sold through this website, as long as products are returned in as-new condition and in the original packaging materials they were shipped in.

Before starting a return

From years of experience we know that setting up a cell phone booster system can be tricky. A few small tweaks can have a huge impact on performance. Before you move onto starting a return, give us a quick call.

Our team of signal experts are available at 866-304-3830 and ready to help and most issues can be resolved quickly. Give us a call or send us an email though our Contact Us form.

Creating a return

Please read the following conditions before initiating a return:

  • Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
  • The return must be initiated within 90 days from when it was delivered.
  • The RMA number must be clearly marked on the packaging.
  • Products must be returned with a valid RMA number (see below).
  • Does not apply to products which indicate they have a shorter return period on the product page.
  • Does not apply to bulk reels of cable (e.g. 500 ft and 100 ft reels)

  • Does not apply to custom-made items, e.g. custom cut cables.

At our discretion we may offer a partial refund or charge a restocking fee, in particular if any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges

We’ll always replace any products that are defective or damaged within 90 days, and coordinate with the manufacturer during the warranty period. If you need to have equipment swapped out, please call us at 1-866-304-3830.

RMA Numbers

In order to return a product to LEXICO, you need a Return Merchandise Authorization (RMA). You can get one by calling us at 866-304-3830, or by contacting us by clicking here.

Shipping

To return your product, you should mail your product to: LEXICO, LLC, 7413 Six Forks Rd #137, Raleigh, NC 27615

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.